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Introduction

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These Terms & Conditions govern the purchase of products through the Alexandra Luther online store. By placing an order, you agree to these terms.

Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights applicable under the laws of your country or region.

 

1. Agreement

 

The agreement consists of these Terms & Conditions, the information provided during the checkout process, and any separately agreed terms between Alexandra Luther and the customer.

If any conflict exists between these documents, any specifically agreed terms shall take precedence unless prohibited by applicable law.

 

2. The Parties

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Throughout these Terms & Conditions, "Alexandra Luther," "we," "our," or "the Seller."

Buyer

The customer placing an order through our website.

 

3. Prices

 

All displayed product prices are shown before shipping charges unless otherwise stated.

Applicable taxes, duties, customs fees, or import charges may vary depending on the destination country and remain the responsibility of the customer unless explicitly included at checkout.

 

4. Order Confirmation

 

An order becomes binding once it has been accepted and confirmed by Alexandra Luther.

We reserve the right to cancel orders resulting from pricing errors, technical mistakes, or incorrect product information.

 

5. Payment

 

Payment methods available during checkout may include credit cards, debit cards, digital wallets, bank transfers, and other secure payment providers.

Payment authorization may occur at the time the order is placed. Funds

may be captured when the order is prepared for shipment.

 

6. Delivery

 

Delivery is considered complete once the order has been delivered to the customer or an authorized recipient.

Estimated delivery times are provided for guidance only and may vary depending on destination, customs processing, or carrier delays.

 

7. Risk of Loss

 

Responsibility for the product transfers to the customer upon successful delivery.

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8. Returns & Right of Withdrawal​

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Customers may return eligible products within the applicable return period stated on our Return & Refund Policy.

Returned items must:

• Be returned in their original packaging

• Include all accessories

• Be in good condition

Customers are responsible for return shipping costs unless the return results from a manufacturing defect or shipping error.

Refunds are processed after the returned product has been inspected.

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9. Shipping Delays

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If delivery is delayed for reasons within our control, customers may contact our support team to discuss available solutions, including replacement, cancellation, or refund where applicable.

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10. Defective Products

 

If a manufacturing defect is discovered, customers should contact Alexandra Luther as soon as reasonably possible with:

• Proof of purchase

• A description of the issue

• Photos or videos when requested

Our support team will arrange repair, replacement, or another appropriate solution in accordance with our warranty policy.

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11. Customer Responsibilities

Customers are responsible for providing accurate shipping information and ensuring that payments are successfully completed.

Orders may be delayed or cancelled if incorrect information is provided.

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12. Manufacturer's Warranty

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Every Alexandra Luther product includes a manufacturer's warranty as described on the relevant product page.

Our warranty provides benefits in addition to any mandatory consumer rights available under applicable law.

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13. Privacy

 

Alexandra Luther collects and processes personal information only as necessary to fulfill orders, provide customer support, and comply with legal obligations.

For more information, please refer to our Privacy Policy.

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14. Customer Support & Dispute Resolution

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We are committed to resolving any concerns quickly and fairly.

If you experience any issues with your purchase, please contact our customer support team before pursuing formal dispute resolution.