Question 1

Why Choose Alexandra Luther?

Accepted Answer

Many customers choose Alexandra Luther because they want a digital piano that combines excellent sound quality, elegant Scandinavian-inspired design, and exceptional value for money.
We are committed to making piano ownership simple, enjoyable, and worry-free by offering dedicated customer support, comprehensive warranty coverage, and expert guidance both before and after your purchase.
From selecting the right model to long-term product support, our goal is to provide an outstanding ownership experience and help every pianist—whether beginner or experienced—find the perfect instrument with confidence.

Question 2

Why Is Customer Service Important at Alexandra Luther?

Accepted Answer

We believe a piano is a long-term investment. That is why we place great importance on customer service, expert guidance, and ongoing support.
Our goal is to ensure that every customer feels confident and well cared for — both before and after their purchase.

Question 3

Is Alexandra Luther a Quality Piano Brand?

Accepted Answer

Alexandra Luther is a premium digital piano brand dedicated to combining high-quality craftsmanship, modern technology, and exceptional value. Our instruments are designed for beginners, advancing pianists, and families seeking a reliable piano with an authentic playing experience.
Every Alexandra Luther piano is carefully selected to deliver expressive sound, realistic key action, elegant design, and dependable performance for years of enjoyment.
Customer satisfaction is at the heart of everything we do. That's why we provide dedicated customer support, comprehensive warranty coverage, and ongoing after-sales service to ensure a confident and worry-free ownership experience.

Question 4

Where Can I Read Customer Reviews?

Accepted Answer

We encourage all customers to read reviews from multiple sources before making a purchase. You can find customer feedback on our social media pages, Trustpilot, Google profile, and other open review platforms.
We believe informed customers make the best decisions.

Question 5

What Should I Consider When Buying a Pre-Owned Alexandra Luther Piano?

Accepted Answer

If you're considering purchasing a pre-owned Alexandra Luther piano, we recommend verifying the instrument's serial number, overall condition, and service history whenever possible.
If the piano is still covered by its original manufacturer's warranty, the remaining warranty period continues from the original delivery date, provided the warranty is transferable under our warranty terms and proof of the original purchase is available.
If you have any questions before purchasing a pre-owned instrument, our customer support team will be happy to help verify warranty eligibility and provide additional information.

Question 6

What Is the Bluetooth Password?

Accepted Answer

To connect your Alexandra Luther piano via Bluetooth:
Bluetooth Device Name: Piano Audio 1986
Bluetooth Pairing Password: 8888
If your device asks for a pairing code during the connection process, simply enter 8888. Once paired, you can enjoy wireless audio playback and compatible Bluetooth functions, depending on your piano model.

Question 7

Can I Use Bluetooth MIDI Together with USB-MIDI or MIDI IN/OUT?

Accepted Answer

No. Alexandra Luther digital pianos support only one MIDI connection type at a time.
If multiple MIDI connections are attempted simultaneously, the piano will prioritize them in the following order:
Bluetooth MIDI
USB-MIDI
MIDI IN/OUT
When Bluetooth MIDI is connected, the USB-MIDI and MIDI IN/OUT connections are automatically disabled.
Likewise, when USB-MIDI is active, the traditional MIDI IN/OUT ports are automatically disabled.
This design ensures stable communication and reliable MIDI performance by allowing only one active MIDI connection at any given time.

Question 8

How Do Piano Pedals Work?

Accepted Answer

Alexandra Luther digital pianos feature three pedals, each serving a different musical purpose to enhance expression and performance.
Sustain Pedal (Right)
The right pedal, also known as the sustain or damper pedal, is the most frequently used pedal.
When pressed, it allows notes to continue resonating even after the keys are released, creating a richer, fuller sound and smooth transitions between notes. Releasing the pedal stops the sustained resonance.
Soft Pedal (Left)
The left pedal, commonly called the soft pedal (Una Corda), produces a gentler, more delicate tone.
On digital pianos, it reduces the volume and alters the tonal character to create a softer, more expressive sound—ideal for quiet passages and dynamic musical expression.
Middle Pedal
The function of the middle pedal may vary depending on the piano model.
On many Alexandra Luther digital pianos, it can serve as a practice pedal, reducing the overall volume for quieter playing, or it may provide other programmable functions depending on the instrument's specifications.
Developing Good Pedal Technique
Proper pedal technique is an essential part of expressive piano playing. Using the pedals thoughtfully adds depth, warmth, and musicality, while excessive use can reduce clarity.
For the best results, we recommend learning correct pedaling techniques with the guidance of a piano teacher or through structured piano lessons.

Question 9

Do You Deliver Alexandra Luther Pianos Nationwide?

Accepted Answer

Yes. Alexandra Luther delivers pianos throughout the country through our trusted logistics network and carefully selected delivery partners. Whether you live in a major city or a smaller community, we strive to provide safe, reliable, and efficient delivery.
Every piano is professionally handled throughout the shipping process to ensure it arrives in excellent condition and ready to enjoy.
If you have any questions about delivery times, availability, or shipping to your location, our customer support team will be happy to assist you.

Question 10

Can I Try an Alexandra Luther Piano Before Purchasing?

Accepted Answer

Yes. We recommend contacting our customer support team to learn about available demonstration models, showroom opportunities, or other ways to experience an Alexandra Luther piano before making your purchase.
Our specialists are happy to help you choose the right model based on your playing experience, musical goals, personal preferences, and budget, ensuring you find the piano that best suits your needs.

Question 11

What Warranty Comes with an Alexandra Luther Piano?

Accepted Answer

Every new Alexandra Luther piano is backed by a 2-year manufacturer's warranty, giving you added peace of mind with your purchase.
In addition to the warranty, our dedicated customer support team is available to assist with technical questions, troubleshooting, and service needs throughout your ownership.
For even greater protection, an Extended Protection Plan may also be available on eligible models, providing up to 5 years of warranty coverage.

Question 12

Are Alexandra Luther Pianos Suitable for Beginners?

Accepted Answer

Yes. Many Alexandra Luther models are specifically designed for beginners, students, and families starting their piano journey at home.
Our digital pianos combine authentic key feel, expressive sound, and intuitive features, making learning enjoyable for both children and adults. As your skills develop, your Alexandra Luther piano is designed to grow with you, providing a rewarding playing experience for years to come.

Question 13

Are Alexandra Luther Pianos Suitable for Experienced Pianists?

Accepted Answer

Yes. Several Alexandra Luther models are designed to meet the expectations of experienced pianists by offering realistic hammer-action keyboards, expressive sound, and advanced performance features.
Whether you're practicing, teaching, recording, or simply enjoying music at home, our instruments deliver the responsiveness and musical expression serious players expect.
Our team is always happy to help you choose the model that best matches your playing style, experience level, and musical goals.

Question 14

Where Can I Follow Alexandra Luther Online?

Accepted Answer

Stay connected with Alexandra Luther through our official channels:
Instagram
Facebook
YouTube
AlexandraLuther.com
Follow us for the latest product launches, customer stories, performance videos, piano demonstrations, playing tips, and updates about our newest models and innovations.

Question 15

I Think There's Something Wrong with My Piano. What Should I Do?

Accepted Answer

If you're experiencing an issue with your Alexandra Luther piano and can't find the answer in our FAQ, we recommend contacting our customer support team first. Our specialists will help troubleshoot the problem and determine the quickest solution.
Depending on the nature of the issue, we may provide technical guidance, arrange repair service, or replace parts if necessary. If your piano is still covered by the manufacturer's warranty, these services are generally provided at no additional cost for eligible warranty claims.
If you still need further assistance, please contact Alexandra Luther directly through the contact form on our website or by email. We'll do everything we can to resolve your issue quickly and ensure you can enjoy your piano again as soon as possible.

Question 16

What Is the Ideal Distance from a Wall for a Digital Piano?

Accepted Answer

The acoustics of any digital piano are influenced by the room it is placed in. Factors such as room size, wall and floor materials, ceiling height, and furnishings can all affect the instrument's sound quality and perceived volume.
Because every environment is different, there is no single ideal distance from the wall for a digital piano with an integrated speaker system.
For the best listening experience, we recommend experimenting with the piano's placement within the room. Small adjustments to the distance from the wall can noticeably change the tone, resonance, and overall sound projection, allowing you to find the position that sounds best in your space.

Question 17

What Is Polyphony?

Accepted Answer

Polyphony refers to the maximum number of notes a digital piano can produce at the same time.
While you only have ten fingers, the piano often needs to generate many more sounds simultaneously. Holding the sustain pedal, playing complex chords, layering multiple instrument voices, or using built-in effects all increase the number of notes the piano must process at once.
Entry-level digital pianos may offer 32 or 64-note polyphony, while higher-end models typically provide 128, 192, or even 256-note polyphony. Greater polyphony ensures that no notes are cut off unexpectedly, even during demanding musical passages.
A higher polyphony count also allows the piano to reproduce subtle details such as resonance, sustain, and other sound effects more naturally, resulting in a richer, more realistic playing experience.

FAQ

Frequently Asked Questions